ABSTRACT

Different management techniques need to be used to solve the special problems and challenges faced in emergency departments (EDs). These include SWOT (strengths, weaknesses, opportunities, and threats) analysis, lean management, process management, change management, and syntegration. A successful leader of an ED needs to use elements from industrial management techniques, especially those involving work that takes place in a constant flow and does not stop. A process of strategic reorganization may be needed.

Keywords: Emergency department, management, processes, lean management, leadership